Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

A fast, simple and secure Homeowner loan from Pepper Money

Existing Customers

If you have a homeowner loan with Pepper Money, here are the answers to some frequently asked questions.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday) or email us at [email protected] where one of our friendly team will be able to help.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

Your Account

Learn more about keeping your account up to date with Pepper Money.

Payments & Fees

If you are currently experiencing money worries, here are the answers to some frequently asked questions from our customers.

General Questions

Find out answers to your more general questions on this page

Keeping Your Money Safe

What to do if you think there’s been fraud on your account and tips for keeping your money safe.

Money Worries

If you are currently experiencing money worries, here are the answers to some frequently asked questions from our customers.

Making A Complaint

Details of how to make a complaint can be found on our Complaints page.

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