Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

A fast, simple and secure Homeowner loan from Pepper Money

Payments and Fees

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions about your account with Pepper Money from our customers.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday) or email us at customerservice@pepper.money where one of our friendly team will be able to help.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

To find out about our fees, download our Tariff of Charges here.

Upon completion of your loan you were set up to make payments via direct debit. However, if you’re no longer making payments by direct debit and want to make an additional payment or pay a fee, there are a number of ways you can do so:

To pay by debit card, give our Customer Services team a call on 0333 014 3125 Our agents are available Monday to Friday between 9am and 6pm, but you can pay through our automated system outside of these hours.

By cheque – please make it payable to Pepper Money, including your account number on the reverse of the cheque and send it to:

Pepper Money Customer Services
Harman House
1 George Street
Uxbridge
UB8 1QQ.

To set up a direct debit, standing order or bank transfer give us a call on 0333 014 3125 to confirm the account details.

You can make overpayments on your homeowner loan to reduce your balance and/or term. If you wish to repay your second charge mortgage in full, please contact our Customer Support team on 0333 014 3125 to request a redemption statement. This will include any early repayment charges that are applicable at that time.

You can find details of your ERCs in your offer, or give our Customer Services team a call on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday) if you want to find out if you’ll need to pay this charge.