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We are aware of scams involving individuals being offered loans for an advanced upfront fee. With the fraudster posing as a representative of a financial services organisation. At Pepper Money we do not charge any fees before the application stage. We would not approach you directly in this way. Your broker will be able to tell you what fees and charges the product you’re applying for has, and when they will be charged. If you think you have been a victim of such a scam, please contact your bank immediately and report it to action fraud.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

A fast, simple and secure Homeowner loan from Pepper Money

Your Account

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions about your account with Pepper Money from our customers.

  • question How do I find out my outstanding balance?

Please email our Customer Services team at  [email protected] to request your balance.

  • question How do I request a statement?

You can request a statement by:

Sending us an email to [email protected], stating your account number

All statements will be sent to the correspondence address included on your account

  • question Where can I get a redemption statement?

If you’re ready to pay off your balance in full, or you’re planning to remortgage with another lender, you’ll need a redemption statement. You can request a redemption statement by sending an email to [email protected], stating your account number.

All statements will be sent to the correspondence address included on your account.

  • question What happens when my initial product term ends?

At the end of your initial product term your rate will change to the reversion rate that was included in your offer. You’ll also no longer need to pay an Early Redemption Charge if you repay the balance after this time.

We will let you know that you are coming to the end of the initial term by post.

  • question How do I update my contact details?

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to update your contact details.

  • question How do I change my direct debit details?

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to update your Direct Debit details.

  • question How do I change my payment date?

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to change your payment date.

  • question Can I nominate someone else to act on my behalf?

Yes, that is possible. Please send us an email to  [email protected]. We’ll need to send you a form to complete and return. Once we have registered your nominated person we will write to you to confirm it’s all set up.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday) or email us at [email protected] where one of our friendly team will be able to help.

Contacting us won’t impact your credit score.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.
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Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

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UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

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