Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

A fast, simple and secure Homeowner loan from Pepper Money

Your Account

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions about your account with Pepper Money from our customers.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday) or email us at customerservice@pepper.money where one of our friendly team will be able to help.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

Please give our Customer Services team a call on 0333 014 3125  (lines are open 9am-6pm, Monday to Friday) to request your balance.

You can request a statement by:

Giving our Customer Services team a call on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday)

Sending us an email to customerservice@pepper.money, stating your account number

All statements will be sent to the correspondence address included on your account

If you’re ready to pay off your balance in full, or you’re planning to remortgage with another lender, you’ll need a redemption statement. You can request a redemption statement by giving our Customer Services team a call on 0333 014 3125 (lines are open 9am-6pm, Monday to Friday)

Sending us an email to customerservice@pepper.money, stating your account number

All statements will be sent to the correspondence address included on your account.

At the end of your initial product term your rate will change to the reversion rate that was included in your offer. You’ll also no longer need to pay an Early Redemption Charge if you repay the balance after this time.

We will let you know that you are coming to the end of the initial term by post.

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to update your contact details.

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to update your Direct Debit details.

Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) to change your payment date.

Yes, that is possible. Please give our Customer Services team a call on  0333 014 3125 (lines are open 9am-6pm, Monday to Friday) or send us an email to  customerservice@pepper.money. We’ll need to send you a form to complete and return – once we have registered your nominated person we will write to you to confirm it’s all set-up.